Defining Enterprise and the Benefits, Challenges and Risks in Deploying Enterprise Video Capture Solutions for Police/Law Enforcement Interview, Child Custody Consultation, Government Hearings and Private Sector Investigation and Evaluation Applications.
What does it mean to provide an enterprise video interview solution?
Forensic Interview Capture – defined as “a direct, goal oriented interview for the purpose of allowing interviewees to tell stories and provide detailed information about a particular event” (Workspaces) is nothing new. Since the video recorder was introduced in the 1970’s, governments and the private sector have been using video to capture interviews in order to bring truth to justice.
For years the technology that filled this need was rather straightforward and simple. To say the least these systems would not be described as “enterprise”.
They were typified as a camera in an interview room (hidden or not) along with a microphone that ran to a VCR usually in an observation room adjoining the interview room. If you had multiple interview rooms you typically had multiple VCR’s in an equipment rack. If you had multiple locations with multiple interview rooms it meant that you had islands of equipment and information operating and stored independently of each other.
This solution of course had drawbacks. They included management of all of the tapes which soon became DVD’s and maintaining the mechanical recording devices that would eventually wear out. However there were some great advantages to these solutions, one being they were extremely simple and easy to use. It was fairly easy to teach law enforcement personnel how to initiate a recording as most of the public had these devices in their homes and were familiar with the big red record button found on most VCR’s.
A huge drawback to this solution was if you had multiple sites with multiple users your information was typically isolated to its place of origin or its author. The information was not available to the enterprise but was rather localized and departmentalized.
What is interesting is that as our technology changed and became digital we made some gains but we also encountered some set-backs. The VCR was replaced by the DVR. Instead of having tapes and DVD’s we had digital files. The management of the video was easier but the risk of data loss became greater. Many solutions also took a step backwards in ease of use because the big red record button was replaced with a GUI – which many people misunderstood to be something on the bottom of your shoe after stepping on recently discarded chewing gum – a sticky mess. We also did not see much improvement either in terms of information sharing. Most of these systems went in as departmentalized/localized solutions.
The Major shortcomings of departmental solutions include disparate data, which is hard to access across the enterprise, and disparate or non-standard systems which are difficult to maintain and support. In many cases departments in the same enterprise deployed different solutions from different manufacturers which meant employees had to learn different systems when traveling throughout the enterprise.
An enterprise solution breaks down the barriers of a departmental solution and offers the organization a system that is not characterized by department or local. The data is available at an enterprise level and accessible with proper rights to people across the enterprise.
This brings us to the definition of an enterprise system. According to Technopedia “An enterprise application (EA) is a large system platform designed to operate in a corporate environment such as business or government. EA’s are complex, scalable, component based, distributed and mission critical”. Wikipedia further defines “Enterprise software, also known as enterprise application software (EAS) is computer software used to satisfy the needs of an organization rather than individual users.”
The reason large organization trend toward enterprise applications is because of the benefits that they offer over localized solutions. These benefits include:
- Access – In an enterprise solution users are provided with a single access point. Data is no longer stored on disparate systems but in a single repository which makes it accessible with proper rights to anybody across the enterprise.
- Standardization – Enterprise solutions forces the hardware and software utilized to become standard and common. This makes the solution simpler to support across the enterprise technically. Also, since the user interface is standard in all locations users only need to learn one interface which should make the solution simpler to utilize.
- Manageability – With an enterprise system manageability is simplified due to the fact that you are reducing the number of systems that you are required to manage and by the standardization that has been created. The entire system can be managed easier through what many firms call “a single pane of glass”.